Terms and conditions
Hi there! This website, www.fertility-path.com.au is owned and operated by Ingrid Masi (ABN 38 867 360 486) If you have any questions or need further information, please contact:
Name: Ingrid Masi
E-mail address: ingrid@fertility-path.com
Phone number: 0410 594 642
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations I care about making sure we both know where we stand.
When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
General Disclaimer
On this website you may find blog posts, articles, education, guides or instructions, hints and tips on health and well being.
I am providing this for general information purposes only.
I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.
Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances, however I endeavour to put the right information out there.
Nothing contained in this website is intended to be used or treated as medical advice and it is not intended to be used to diagnose, treat, cure or prevent any condition nor should it be used for therapeutic purposes or as a substitute for your own health professional’s advice.
You should not rely solely on the information contained in this website as it is not meant to be comprehensive or specific to your personal needs or requirements and all decisions about the treatment and management of any condition should be made with a healthcare professional who will consider the needs, personal medical history and circumstances of you.
Also, there is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.
My products and services are offered with the best intent which is to guide, support and empower you to look after your own health, minimising symptoms of any illness, supporting the body’s capacity to heal, and balancing the body so that illness is less likely to occur in the future.
Whilst I try to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on the information in this website is therefore strictly at your own risk.
You also need to make your own enquiries to determine if the information or products are appropriate for your use.
I do not accept liability in any event for any loss, injury, damage, including but not limited to indirect or consequential loss or damage, death or illness, that may result of any use or reliance on the information provided on or use of this website.
Through this website you may be able to link to other websites which are not under the control of ingridmasi.com. I don’t have control over the nature, content and availability of those sites and so while I believe them to be reputable businesses, any relationship you enter into with them is at your own risk, and I am not a party to the transaction in any way.
Also, every effort is made to keep the website up and running smoothly.
However, ingridmasi.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.
Specific Disclaimer
Naturopathy
As a qualifed naturopathic practitioner, I support the health of my clients through providing qualified naturopathic advice within my scope of practice, including nutrition, herbal medicine, supplements and general lifestyle advice. As a naturopath the aim is to bring the body and mind back into balance through nutritional and supplement advice, herbal medicine and lifestyle advice.
Pathology testing may also be recommended which may be sought from either your general medical practitioner or through independent laboratory testing (Nutripath). Other testing may be offered on site with your consent and with full explanation at the time of testing.
Supplements and Herbs
Due care is taken to ensure the correct herbs and supplements are prescribed for you and your condition(s). You must always consults with your healthcare professional and read the information provided by the product manufacturer and any product label or packaging prior to using any medication, nutritional, herbal or homeopathic product before beginning any exercise or diet program or starting any treatment for a health issue. Also individuals are different and may react differently to different products. You must consult your healthcare professional about interactions between medications you are taking and nutrition supplements
TeleHealth or Online Consultations or Online Bookings
These are offered to clients through a secure audio/visual communication via Cliniko.
Clients must be over the age 18 and if not written consent via e-mail must be received by the client's guardian or parent prior to the consult.
Payment for online consults are required before the consult. Most online bookings require a non-refundable deposit or non-refundable full payment.
Also, online consults are not recorded.
Your Responsibilities
It is very important for you to inform your therapist of any diseases you may be suffering from and all medications and all medications (nutritional supplements, herbal supplements, over-the counter or prescription) that you are taking.
Also, you must inform your therapist if you are pregnant, suspect you are pregnant, trying to fall pregnant, or breastfeeding. It also is important you take prescribed medications by your naturopath according to the prescription, and seek further advice if you feel unsure.
Exemption of Liability
Although these treatments and advice are helpful for many health conditions, it is not intended to replace any tests or treatments or advice recommended by your medical practitioner(s). Please continue your medication as prescribed by your medical practitioner while your receive services at this clinic.
Intellectual Property
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of the website owner.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
Payment Terms
I may offer goods and services on this site for instant purchase.
Payment for goods and services purchased through this website is through Stripe. Please refer to Stripes’s terms and conditions for particulars regarding the transaction.
I also accept direct bank deposit.
Should you make a direct deposit, I will e-mail your tax receipt to you after the payment has cleared. Other payments will be issued with an automatic receipt.
Change of Mind
Although I do not offer refunds for purchase of a Telehealth Consultation nor for deposits for online bookings these can be negotiated on a case by case basis. It is expected that you have read the terms and conditions before purchase and understand that you are entering into an agreement with full awareness of what that agreement entails.
Shipping and Delivery
Shipping
Currently products can be collected from the premises or arranged through through a third party for which a delivery fee will be charged.
Purchases made through the website are shipped at a flat fee of $10 to anywhere in Australia. There is NO international shipping available.
ALL ORDERS are shipped Monday or Tuesday of each week, due to possible spoilage through postal services.
Returns
Services
I endeavour to provide the best service and advice possible, however if you are dissatisfied with any service or advice offered I am happy and willing to discuss the best solution for all parties concerned and seek to resolve any issues amicably. However if this cannot be resolved further action will be taken in accordance to the law of New South Wales, Australia.
Products
These have a 100 per cent money back guarantee if they are in any way damaged or spoilt.
I do not offer a refund for change of mind so I encourage clients to choose carefully.
Gift Vouchers
All gift vouchers have an expiry of 1 year from date of purchase.
Jurisdiction & Dispute Resolution
If you have any issue or complaint arising out of your use of this website or these terms and conditions, I will make a genuine effort to resolve the dispute through negotiation and discussion with you.
Pending no resolution any disputes or arguments arising under this agreement are to be dealt with under the law of New South Wales, Australia.